Mobile Expert – Retail Tech & Service (Stock Grants)

T-Mobile; Milwaukee (WI); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Discounts on mobile service

Job summary

T-Mobile USA, Inc. in Milwaukee, WI is seeking a Mobile Associate to help customers choose and tailor wireless plans and devices. You will greet shoppers, explain features, and guide them through the purchase journey with a focus on service and satisfaction.

The role emphasizes product knowledge, digital tool usage, and team collaboration across channels. You will complete training, develop sales and customer-service skills, and participate in a work environment that values growth, incentives,

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience preferred (Retail).
• Willingness to learn retail processes and wireless technology.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. in Milwaukee, WI is seeking a Mobile Associate to help customers choose and tailor wireless plans and devices. You will greet shoppers, explain features, and guide them through the purchase journey with a focus on service and satisfaction.

The role emphasizes product knowledge, digital tool usage, and team collaboration across channels. You will complete training, develop sales and customer-service skills, and participate in a work environment that values growth, incentives,