Tech-Savvy Retail Associate: Elevate Customer Tech

T-MOBILE USA, Inc.; Euless (TX); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate role in Texas. You will assist customers with technology and service needs, demonstrating products and plans to enhance their shopping experience.

The job emphasizes customer satisfaction, product knowledge, and effective use of digital resources. Responsibilities include learning retail processes, collaborating with team members, and participating in ongoing training.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment (Preferred)
• Proficiency in customer interaction and digital tools awareness

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Multitasking

Engaging people

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate role in Texas. You will assist customers with technology and service needs, demonstrating products and plans to enhance their shopping experience.

The job emphasizes customer satisfaction, product knowledge, and effective use of digital resources. Responsibilities include learning retail processes, collaborating with team members, and participating in ongoing training.