Mobile Retail Sales Specialist - Tech Solutions & Plans

T-MOBILE USA, Inc.; Mesquite (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) with company match

Paid time off and holidays

Medical, dental and vision insurance

Mobile service discounts

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers, explain wireless plans, and demonstrate technology in a fast-paced retail environment.

You will build product knowledge, use digital tools to show coverage and features, and guide shoppers from greeting to checkout, contributing to satisfaction and loyalty. This role requires strong communication and multitasking in a team-focused setting.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).
• 18 years of age or older and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Legal to work in the United States

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers, explain wireless plans, and demonstrate technology in a fast-paced retail environment.

You will build product knowledge, use digital tools to show coverage and features, and guide shoppers from greeting to checkout, contributing to satisfaction and loyalty. This role requires strong communication and multitasking in a team-focused setting.