Mobile Retail Sales Pro: Customer Tech Solutions

T-MOBILE USA, Inc.; Redlands (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a retail associate to engage customers and resolve their technology and service needs in a fast-paced environment.

You will build proficiency in customer service and sales to provide personalized device and service solutions, using digital tools to demonstrate coverage and benefits. The role emphasizes relationship-building, completing training, and delivering a seamless customer experience that advances loyalty and team initiatives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Legally allowed to work in the United States.

Responsibilities

• Deliver personalized technology and service solutions through customer service and sales.
• Show network coverage and service benefits using digital tools.
• Complete training to build knowledge of products, services, systems and processes.
• Engage customers by identifying needs and offering demos of devices and accessories.
• Contribute to other duties/projects as assigned by management.

Skills

Communication

Customer Service

Sales

Change Agility

Engaging People

Multitasking

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a retail associate to engage customers and resolve their technology and service needs in a fast-paced environment.

You will build proficiency in customer service and sales to provide personalized device and service solutions, using digital tools to demonstrate coverage and benefits. The role emphasizes relationship-building, completing training, and delivering a seamless customer experience that advances loyalty and team initiatives.