Mobile Retail Sales Pro — Tech Solutions

T-MOBILE USA, Inc.; Orlando (FL); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Holidays

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service options in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and assist customers along their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with growth opportunities and strong focus on satisfaction and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Teamwork

Dependability

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service options in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and assist customers along their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with growth opportunities and strong focus on satisfaction and loyalty.