Mobile Retail Sales Pro — Tech & Service Expert

T-Mobile; Waipahu (HI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaching

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Paid time off

Paid holidays

Parental leave

Tuition assistance

Transit discounts

Job summary

T-Mobile is hiring for a role in its retail operations, focusing on assisting customers with technology and service needs in a fast-paced store environment. The position emphasizes building product knowledge, using digital tools, and guiding customers through their shopping journey.

The role requires strong communication, problem-solving, and sales skills, with training provided to expand knowledge of retail processes and wireless technology innovations.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role in its retail operations, focusing on assisting customers with technology and service needs in a fast-paced store environment. The position emphasizes building product knowledge, using digital tools, and guiding customers through their shopping journey.

The role requires strong communication, problem-solving, and sales skills, with training provided to expand knowledge of retail processes and wireless technology innovations.