Mobile Retail Sales Pro: Tech Solutions & Customer Care

T-MOBILE USA, Inc.; Presque Isle (ME); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Employee stock grants

401(k)

Employee stock purchase plan

Paid time off

Holiday pay

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology and service solutions, and guide shoppers through their purchasing journey. You’ll build product knowledge, use digital tools, and strengthen relationships while delivering exceptional customer experiences.

Paid training, competitive base pay, and opportunities for incentive-based earnings are part of the package. Benefits include health coverage, 401(k), stock programs, and paid time off.

Qualifications

• High school diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Strong communication and problem-solving skills.
• Ability to learn and demonstrate product knowledge.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Support other duties and projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service / sales experience (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology and service solutions, and guide shoppers through their purchasing journey. You’ll build product knowledge, use digital tools, and strengthen relationships while delivering exceptional customer experiences.

Paid training, competitive base pay, and opportunities for incentive-based earnings are part of the package. Benefits include health coverage, 401(k), stock programs, and paid time off.