Mobile Retail Sales Pro - Tech Demos, Stock Grants

T-Mobile; Danville (VA); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Training pay

Job summary

At T-Mobile USA, Inc., the Mobile Associate role supports retail operations by helping customers with technology and service needs in a fast-paced environment. You will learn product knowledge, demonstrate solutions, and guide customers through their shopping journey while building strong relationships and loyalty.

Starting pay includes an hourly base of $18.00 plus $5.00 training pay, with on-the-job training during the first 90 days.

Qualifications

• High School Diploma or GED required; 6 months of customer service or sales experience in a retail setting preferred.
• Must be able to work in a fast-paced retail environment and demonstrate strong interpersonal skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment. (Preferred)

Job description

At T-Mobile USA, Inc., the Mobile Associate role supports retail operations by helping customers with technology and service needs in a fast-paced environment. You will learn product knowledge, demonstrate solutions, and guide customers through their shopping journey while building strong relationships and loyalty.

Starting pay includes an hourly base of $18.00 plus $5.00 training pay, with on-the-job training during the first 90 days.