Mobile Retail Sales Pro — Tech Demos & Service

T-MOBILE USA, Inc.; Brownfield (TX); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Paid time off

Annual stock grant

Employee stock purchase plan

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and facilitate their technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction and loyalty. Expect on-the-job training, a comprehensive benefits package, and opportunities for growth within a values-driven team culture.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and facilitate their technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction and loyalty. Expect on-the-job training, a comprehensive benefits package, and opportunities for growth within a values-driven team culture.