Mobile Retail Sales Pro — Growth Path

T-MOBILE USA, Inc.; Virginia Beach (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Paid time off

Paid holidays

Parental leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associates to support retail operations by engaging customers and addressing their technology and service needs in a fast-paced store environment.

You will build proficiency in customer service and sales to provide personalized device and service solutions, using digital tools to showcase coverage and benefits. The role emphasizes training, customer relationship building, and contributing to a seamless customer experience, with opportunities for advancement

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associates to support retail operations by engaging customers and addressing their technology and service needs in a fast-paced store environment.

You will build proficiency in customer service and sales to provide personalized device and service solutions, using digital tools to showcase coverage and benefits. The role emphasizes training, customer relationship building, and contributing to a seamless customer experience, with opportunities for advancement