Mobile Retail Sales Pro — Training Pay & Growth

T-Mobile; Fairburn (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

401(k) plan

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service choices in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey while developing skills in digital tools and service-plan recommendations. The role emphasizes customer interaction, adaptability, and teamwork, with on-the-job training and opportunities for growth.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Able to work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service choices in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey while developing skills in digital tools and service-plan recommendations. The role emphasizes customer interaction, adaptability, and teamwork, with on-the-job training and opportunities for growth.