Mobile Retail Pro — Tech Solutions & Growth Path

T-MOBILE USA, Inc.; Oakland (MS); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical, dental and vision insurance

Disability insurance

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support in-store customer interactions and help customers choose technology and service plans. You will build product knowledge, demonstrate features, and guide shoppers through their purchasing journey while delivering exceptional service.

You will grow skills in customer engagement, use of digital tools, and teamwork, with on-the-job training and opportunities within a fast-paced retail environment. Equal Opportunity Employer.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support in-store customer interactions and help customers choose technology and service plans. You will build product knowledge, demonstrate features, and guide shoppers through their purchasing journey while delivering exceptional service.

You will grow skills in customer engagement, use of digital tools, and teamwork, with on-the-job training and opportunities within a fast-paced retail environment. Equal Opportunity Employer.