Mobile Retail Sales Pro: Elevate Tech & Customer Experience

T-MOBILE USA, Inc.; Whittier (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Stock Purchase Plan

Paid Time Off

Paid Holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and helping them choose technology and service solutions in a fast-paced store environment.

You will learn product features, use digital tools, and collaborate with colleagues to deliver a seamless customer experience. The role is on-site in Whittier, CA, with base pay around $19.50–$20/hour plus training pay, eligibility for an annual stock grant, and a broad benefits package including medical,

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).
• Change Agility (Required).
• Communication (Required).
• Customer Problem Solving (Required).
• Customer Service (Required).
• Engaging People (Required).
• Multitasking (Required).
• Sales (Required).
• Teamwork Orientation (Required).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Change Agility

Multitasking

Engaging People

Teamwork

Education

High School Diploma

GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and helping them choose technology and service solutions in a fast-paced store environment.

You will learn product features, use digital tools, and collaborate with colleagues to deliver a seamless customer experience. The role is on-site in Whittier, CA, with base pay around $19.50–$20/hour plus training pay, eligibility for an annual stock grant, and a broad benefits package including medical,