Retail Mobile Tech & Service Expert

T-Mobile; Arnold (MO); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Health insurance

Dental and vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment. You will develop product knowledge and use digital tools to explain plans and features while advancing customer satisfaction.

Hourly base pay starts at $18.00, plus $5.00 per hour training pay. After training, you may progress toward an annualized incentive target of $18,000/year with potential stock grants and a

Qualifications

• High School Diploma or GED required.
• Approximately 6 months of customer service and/or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Assist with other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Service

Customer Problem Solving

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment. You will develop product knowledge and use digital tools to explain plans and features while advancing customer satisfaction.

Hourly base pay starts at $18.00, plus $5.00 per hour training pay. After training, you may progress toward an annualized incentive target of $18,000/year with potential stock grants and a