Mobile Retail Sales Pro: Tech Solutions & Service

T-Mobile; Saint Petersburg (FL); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Paid time off

Paid holidays

Medical/dental/vision insurance

401(k)

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service choices. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey in a fast-paced environment.

The role emphasizes customer interaction, use of digital tools, and service plan recommendations, with success measured by satisfaction and knowledge, and it highlights training, equal opportunity, and

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service choices. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey in a fast-paced environment.

The role emphasizes customer interaction, use of digital tools, and service plan recommendations, with success measured by satisfaction and knowledge, and it highlights training, equal opportunity, and