Mobile Retail Pro: Tech Solutions & Service

T-MOBILE USA, Inc.; Flint Village (MA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey.

The role focuses on developing skills in customer interaction, digital tool usage, and service plan recommendations while supporting organizational goals and fostering customer loyalty.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to meet customer needs.
• Utilize digital tools to demonstrate network, plans, and features.
• Complete required training on retail processes and wireless tech innovations.
• Collaborate across channels to ensure a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey.

The role focuses on developing skills in customer interaction, digital tool usage, and service plan recommendations while supporting organizational goals and fostering customer loyalty.