Mobile Sales Associate — Retail Tech & Service

T-MOBILE USA, Inc.; Johnston (RI); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

12 holidays

Stock grants

Stock purchase plan

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service options.

The role emphasizes building product knowledge, demonstrating solutions, and aiding customers throughout their shopping journey. Responsibilities include delivering personalized tech solutions, using digital tools to explain plans and features, and completing required training on retail processes and wireless innovations.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Legal to work in the United States.
• At least 18 years of age.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service options.

The role emphasizes building product knowledge, demonstrating solutions, and aiding customers throughout their shopping journey. Responsibilities include delivering personalized tech solutions, using digital tools to explain plans and features, and completing required training on retail processes and wireless innovations.