Mobile Retail Pro: Tech Solutions & Growth Path

T-Mobile; Helena (MT); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off & holidays

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers select technology and service plans in a fast-paced store environment. You will build product knowledge, use digital tools to demonstrate coverage, complete training, and collaborate with teammates to deliver a seamless, high‑quality customer experience.

The role offers growth opportunities, comprehensive benefits, and a guaranteed base pay with training and performance incentives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech solutions.
• Use digital tools to demonstrate network coverage and service plans.
• Complete required training on retail processes and wireless technology.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Handle additional duties and projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers select technology and service plans in a fast-paced store environment. You will build product knowledge, use digital tools to demonstrate coverage, complete training, and collaborate with teammates to deliver a seamless, high‑quality customer experience.

The role offers growth opportunities, comprehensive benefits, and a guaranteed base pay with training and performance incentives.