Mobile Retail Pro: Activations, Support & Upsell

Comcast Technology Solutions; Cape Coral (FL); Hybrid; USD 36.534.000 - 49.842.000; Vollzeit

Zusammenfassung

Comcast Technology Solutions in Cape Coral, FL, seeks a Retail Service Associate to deliver a best-in-class customer experience across mobile activations, education, and support.

You will activate devices, assist with BYOD setup, and secure accounts while guiding customers through accessories to drive incremental revenue. Maintain store standards and assist with on-demand deliveries and quick transactions.

Qualifikationen

• High School Diploma / GED (Required).
• 0-2 years of relevant work experience.
• Excellent communication and customer service skills.

Aufgaben

• Activate devices and BYOD onboarding with white-glove service.
• Educate customers on accessories and upsell add-ons.
• Troubleshoot issues and secure customer accounts.
• Assist with SIM/eSIM activation and device setup.
• Maintain store cleanliness and assist with deliveries.

Kenntnisse

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Ausbildung

High School Diploma / GED

Jobbeschreibung

Comcast Technology Solutions in Cape Coral, FL, seeks a Retail Service Associate to deliver a best-in-class customer experience across mobile activations, education, and support.

You will activate devices, assist with BYOD setup, and secure accounts while guiding customers through accessories to drive incremental revenue. Maintain store standards and assist with on-demand deliveries and quick transactions.