Mobile Retail Pro: Activation, Support & Upsell Expert

Comcast Corporation; Brockton (MA); Hybrid; USD 22,000 - 28,000; Part time

Job summary

Comcast Corporation in Brockton, MA is hiring a part-time Xfinity Mobile Retail Service Associate. You will support store team delivering a best-in-class customer experience across mobile, activation, education, and transactions.

You will handle activations, troubleshooting, account security, SIM/eSIM setup, and upsell opportunities while maintaining store cleanliness and visual standards. This position offers growth opportunities and being part of a dynamic telecom leader.

Qualifications

• High School Diploma / GED (Required).
• 0-2 Years Relevant Work Experience.
• Strong communication and customer service skills.

Responsibilities

• Assist with mobile activations and customer education.
• Troubleshoot device issues and assist with account security.
• Provide mobile support including transfers, password resets, and SIM/eSIM setup.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Corporation in Brockton, MA is hiring a part-time Xfinity Mobile Retail Service Associate. You will support store team delivering a best-in-class customer experience across mobile, activation, education, and transactions.

You will handle activations, troubleshooting, account security, SIM/eSIM setup, and upsell opportunities while maintaining store cleanliness and visual standards. This position offers growth opportunities and being part of a dynamic telecom leader.