Mobile Expert: Tech Solutions & Customer Experience

T-Mobile; Lacey (WA); On-site; USD 42,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Employee stock purchase plan

Annual stock grant

Paid time off & holidays

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide shoppers along their journey.

We offer competitive pay at $18 base per hour plus $5 training pay, with potential annual incentives and an stock grant. Equal opportunity employer. Medical, dental, vision, 401(k) and more are provided.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Ability to work in a fast-paced retail setting and learn new products quickly.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Legally allowed to work in the United 

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide shoppers along their journey.

We offer competitive pay at $18 base per hour plus $5 training pay, with potential annual incentives and an stock grant. Equal opportunity employer. Medical, dental, vision, 401(k) and more are provided.