Mobile Retail Expert: Tech Solutions & Customer Growth

T-Mobile; Ottumwa (IA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Health insurance

Paid time off

Employee discounts

Job summary

T-Mobile USA, Inc. is hiring for a Customer Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide shoppers through their journey, using digital tools and service plans to drive satisfaction and loyalty. The role emphasizes customer interaction, learning, and teamwork, with on-going training and incentives tied to performance; the company offers a

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Customer Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide shoppers through their journey, using digital tools and service plans to drive satisfaction and loyalty. The role emphasizes customer interaction, learning, and teamwork, with on-going training and incentives tied to performance; the company offers a