Mobile Retail Expert – Tech & Service

T-Mobile US Inc.; Ada (OK); Vor Ort; USD 25.000 - 28.000; Vollzeit

Benefits dieser Stelle

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Health insurance

Dental & Vision

Discounts on services

Zusammenfassung

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey.

Key success metrics include customer satisfaction, product knowledge, and effective use of digital resources. Training pay applies during onboarding, with potential incentives and stock grants as part

Qualifikationen

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Aufgaben

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Kenntnisse

Customer Service

Sales

Communication

Problem Solving

Multitasking

Engaging People

Teamwork

Change Agility

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey.

Key success metrics include customer satisfaction, product knowledge, and effective use of digital resources. Training pay applies during onboarding, with potential incentives and stock grants as part