Mobile Expert: Retail Tech & Service Pro

T-Mobile US Inc.; Sylacauga (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Stock Purchase Plan

401(k)

Paid Time Off

Holiday pay

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to help customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey, enhancing satisfaction and loyalty.

Success will be measured by customer satisfaction, product knowledge, and effective use of digital tools. The role includes on-the-job training, career growth opportunities, and access to comprehensive benefits for eligible

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Must be legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to help customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey, enhancing satisfaction and loyalty.

Success will be measured by customer satisfaction, product knowledge, and effective use of digital tools. The role includes on-the-job training, career growth opportunities, and access to comprehensive benefits for eligible