Mobile Expert: Retail Tech & Customer Solutions

T-MOBILE USA, Inc.; Griffin (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is hiring for a Retail Customer Associate to engage customers and guide them through technology and service options in a fast-paced store environment.

You'll build product knowledge, demonstrate features, and assist customers throughout their shopping journey while developing skills in digital tool usage and service plan recommendations. Join a team focused on customer satisfaction and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience (retail preferred).
• Legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork Orientation

Engaging People

Change Agility

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Customer Associate to engage customers and guide them through technology and service options in a fast-paced store environment.

You'll build product knowledge, demonstrate features, and assist customers throughout their shopping journey while developing skills in digital tool usage and service plan recommendations. Join a team focused on customer satisfaction and loyalty.