Mobile Expert – Retail Tech & Customer Care

T-Mobile USA; Beaumont (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Money coaching

Paid time off

Job summary

T-Mobile USA is seeking a Mobile Associate to assist customers with technology and service solutions in a fast-paced retail setting. You'll build product knowledge, demonstrate features, and guide customers through their shopping journey while delivering excellent service.

Role emphasizes customer interaction, digital tool usage, and collaboration across channels. Eligible benefits include stock grants, 401(k) and incentive opportunities; on-the-job training is provided.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Engaging People

Problem Solving

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA is seeking a Mobile Associate to assist customers with technology and service solutions in a fast-paced retail setting. You'll build product knowledge, demonstrate features, and guide customers through their shopping journey while delivering excellent service.

Role emphasizes customer interaction, digital tool usage, and collaboration across channels. Eligible benefits include stock grants, 401(k) and incentive opportunities; on-the-job training is provided.