Mobile Expert & Retail Solutions Specialist

T-MOBILE USA, Inc.; Sioux Falls (SD); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and guide them through technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and support customers through their shopping journey, with a focus on delivering exceptional service and increasing satisfaction. The role emphasizes digital tool usage, effective communication, and teamwork across channels.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and guide them through technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and support customers through their shopping journey, with a focus on delivering exceptional service and increasing satisfaction. The role emphasizes digital tool usage, effective communication, and teamwork across channels.