Mobile Activation & Customer Experience Specialist

Comcast Advertising; San Mateo (CA); On-site; USD 38,000 - 43,000; Full time

Job summary

Comcast Advertising is seeking a Mobile Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile products and services. You will activate devices, educate customers, and assist with escalations, while promoting accessories and seamless connectivity.

The role emphasizes hands-on device support, customer service excellence, and collaboration with the store team to ensure customers leave confident in Comcast products.

Qualifications

• High School Diploma / GED (Required)
• 0-2 years of relevant work experience

Responsibilities

• Activate mobile devices and BYOD on the network.
• Educate customers on tablet setup and connectivity.
• Assist with wearable device activation and pairing.
• Upsell accessories and add-ons to drive revenue.
• Troubleshoot device and service issues and manage escalations.
• Assist with account security, password resets, and recoveries.
• Support on-demand deliveries and upsell opportunities.

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Advertising is seeking a Mobile Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile products and services. You will activate devices, educate customers, and assist with escalations, while promoting accessories and seamless connectivity.

The role emphasizes hands-on device support, customer service excellence, and collaboration with the store team to ensure customers leave confident in Comcast products.