Mobile Experience Specialist

Comcast Resume; Westminster (CO); On-site; USD 22,000 - 31,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operations, and transactions. You will be a go-to technical and operational resource, helping maintain a clean, welcoming store environment and assisting customers with mobile products and services.

Key duties include mobile activations, customer education, troubleshooting, and escalations; assisting with device setups, password resets, SIM/eSIM activation, and

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.
• Excellent communication and customer-service skills.
• Ability to learn and use digital tools and devices.

Responsibilities

• Activate devices and educate customers on setup and connectivity.
• Troubleshoot and resolve device issues.
• Support store operations and ensure clean, functional displays.
• Upsell accessories and drive incremental revenue.

Skills

Communication

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operations, and transactions. You will be a go-to technical and operational resource, helping maintain a clean, welcoming store environment and assisting customers with mobile products and services.

Key duties include mobile activations, customer education, troubleshooting, and escalations; assisting with device setups, password resets, SIM/eSIM activation, and