Mobile Retail Experience Specialist

Comcast; Chico (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile products and services. You will activate devices, educate customers, troubleshoot issues, and assist with transactions while maintaining a clean, welcoming environment.

Ideal candidates bring a high school diploma, 0–2 years in retail or customer service, strong communication, problem solving, and a passion for technology.

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant work experience.
• Strong customer service orientation and ability to thrive in a fast-paced retail environment.

Responsibilities

• Provide white-glove activation of devices and BYOD onboarding.
• Educate customers on tablet setup, connectivity, accessories, and upsell opportunities.
• Troubleshoot and resolve device or service issues, including account security and recovery.
• Assist with transferring contacts, emails, and media; perform password resets.
• Activate/configure SIM or eSIM; perform in-depth diagnostics as needed.
• Process returns/exchanges and support warranty claims following policy.
• Maintain store cleanliness, proper merchandising, and accessible product displays.

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Critical Thinking Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma

Job description

Comcast is seeking a Mobile Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile products and services. You will activate devices, educate customers, troubleshoot issues, and assist with transactions while maintaining a clean, welcoming environment.

Ideal candidates bring a high school diploma, 0–2 years in retail or customer service, strong communication, problem solving, and a passion for technology.