Mobile Experience Specialist

Comcast; Bolingbrook (IL); Vor Ort; USD 19.000 - 28.000; Vollzeit

Zusammenfassung

Comcast is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile, operations, and transactions. You will activate devices, educate customers, troubleshoot issues, and help with returns while maintaining a clean, organized environment and driving incremental revenue.

Basic technical enthusiasm and strong customer service are essential as you guide customers through device setup, BYOD, accessories, and digital options.

Qualifikationen

• High School Diploma or GED required.
• 0-2 years of relevant work experience.
• Solid customer service orientation and communication skills.

Aufgaben

• Activate mobile devices and BYOD for customers.
• Educate customers on accessories and add-ons to drive revenue.
• Troubleshoot device and service issues and handle escalations.
• Assist with returns, exchanges, and warranty claims.
• Maintain clean, organized store environment and merchandise.

Kenntnisse

Communication

Critical Thinking

Problem Solving

Customer Focus

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Ausbildung

High School Diploma / GED

Jobbeschreibung

Comcast is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile, operations, and transactions. You will activate devices, educate customers, troubleshoot issues, and help with returns while maintaining a clean, organized environment and driving incremental revenue.

Basic technical enthusiasm and strong customer service are essential as you guide customers through device setup, BYOD, accessories, and digital options.