Mobile Activation & Support Specialist

Comcast; Salem (OR); Hybrid; USD 21,000 - 29,000; Full time

Job summary

The Comcast Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

RSAs handle mobile activations, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave

Qualifications

• High school diploma or GED.
• 0-2 years of retail or customer service experience.
• Strong communication and problem-solving skills.

Responsibilities

• Activate and educate customers on mobile devices and BYOD scenarios.
• Troubleshoot and resolve device/service issues and assist with escalations.
• Assist with transferring data, resetting passwords, and device configurations.
• Support on-demand deliveries and upsell accessories or add-ons.
• Provide hands-on demonstrations of devices and features to enhance value.
• Maintain store merchandising, cleanliness and accessibility.

Skills

Customer Focus

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Communication

Problem Solving

Resilience

Professional Integrity

Education

High School Diploma

Job description

The Comcast Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

RSAs handle mobile activations, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave