Mobile Experience Specialist

Comcast; Houston (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Comcast is seeking a Retail Service Associate in Houston to support store teams in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will handle activations, education, troubleshooting, and escalations while assisting with store priorities to ensure customers leave confident in Comcast products and services.

In this role you will activate devices, guide customers through setup, troubleshoot issues, help with returns, and maintain a

Qualifications

Responsibilities

• Activate devices and BYOD on the network.
• Guide tablet setup and connectivity.
• Assist with wearable device activation and pairing.
• Educate customers on accessories to drive revenue.
• Troubleshoot device or service issues.
• Assist with returns, exchanges, and warranty processes.
• Maintain store cleanliness and merchandising.
• Support on-demand deliveries and upsell accessories.
• Provide hands-on demonstrations of devices and features.
• Follow Comcast operating principles and focus on customer experience.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Critical Thinking

Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate in Houston to support store teams in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will handle activations, education, troubleshooting, and escalations while assisting with store priorities to ensure customers leave confident in Comcast products and services.

In this role you will activate devices, guide customers through setup, troubleshoot issues, help with returns, and maintain a