Mobile Retail Associate – Customer-Obsessed Tech Advocate

T-Mobile; Lexington (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Tuition assistance

Discounts and perks

Job summary

Mobile Associates at T-Mobile are part of a dynamic Retail Team, delivering energy and enthusiasm in National Sales partner locations. They educate customers, demonstrate value, and drive solution-based sales in a fast-paced environment while building lasting relationships and delivering exceptional service.

Role emphasizes training, self-serve tools, and collaboration with store leadership to ensure a seamless customer experience and achievement of performance metrics.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience.
• Legally authorized to work in the United States.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Skills

Customer service

Sales

Communication

Team collaboration

Education

High School Diploma/GED

Tools

POS systems

Job description

Mobile Associates at T-Mobile are part of a dynamic Retail Team, delivering energy and enthusiasm in National Sales partner locations. They educate customers, demonstrate value, and drive solution-based sales in a fast-paced environment while building lasting relationships and delivering exceptional service.

Role emphasizes training, self-serve tools, and collaboration with store leadership to ensure a seamless customer experience and achievement of performance metrics.