Mobile Retail Advocate — In-Store Tech Expert

T-Mobile; Albany (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Annual holidays

Job summary

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment, educate them on the latest mobile solutions, and drive successful sales outcomes. You will use digital tools to demonstrate value, onboard customers, and deliver exceptional experiences.

The role emphasizes relationship-building, strong communication, and a customer-first mindset to meet and exceed sales targets while adhering to store policies and quality standards.

Qualifications

• Coaching is required.
• Strong communication skills required.
• Experience with consultative selling preferred.
• Customer engagement and education are essential.
• Ability to identify customer needs and provide tailored solutions.
• Sales experience and achievements in a retail environment are valued.

Responsibilities

• Engage with customers in a high-traffic retail setting, educating them on T-Mobile solutions.
• Utilize digital tools and onboarding processes to demonstrate value and drive sales.
• Complete training on store processes, products, and systems, and maintain knowledge through Hub updates.
• Build relationships with customers and local leadership to support the customer experience.

Skills

Coaching

Communication

Consultative Selling

Customer Engagement

Customer Needs Identification

Sales

Sales Techniques

Relationship Building

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment, educate them on the latest mobile solutions, and drive successful sales outcomes. You will use digital tools to demonstrate value, onboard customers, and deliver exceptional experiences.

The role emphasizes relationship-building, strong communication, and a customer-first mindset to meet and exceed sales targets while adhering to store policies and quality standards.