In-Store Mobile Sales Pro – Customer-Focused Tech Advocate

T-Mobile; Loves Park (IL); On-site; USD 37,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Paid time off

Holiday pay

Health insurance

Employee discounts

Job summary

T-Mobile is seeking Mobile Associates to bring the T-Mobile brand to life in National Sales partner locations. You will engage customers in a high-traffic retail setting, educate on solutions, and use digital tools to demonstrate value.

Training continues to sharpen product knowledge and customer-focused selling skills. You’ll work to exceed sales targets, provide exceptional service, and help customers self-serve with the T-Mobile app while collaborating with store leadership to support

Qualifications

• High School Diploma/GED Required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment and educates customers on T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and onboarding; identify needs and demonstrate value of products & services.
• Complete training on store experience, products, processes, and systems; stay customer ready and onboard customers with store teams.
• Be customer-obsessed: friendly, engaging, build rapport, and drive sales activity; follow up with customers and manage referrals and Be Back processes.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support.

Skills

Coaching

Communication

Consultative Selling

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

At least 18 years of age

Legally authorized to work in the US

Education

High School Diploma/GED

Job description

T-Mobile is seeking Mobile Associates to bring the T-Mobile brand to life in National Sales partner locations. You will engage customers in a high-traffic retail setting, educate on solutions, and use digital tools to demonstrate value.

Training continues to sharpen product knowledge and customer-focused selling skills. You’ll work to exceed sales targets, provide exceptional service, and help customers self-serve with the T-Mobile app while collaborating with store leadership to support