Mobile Expert: Tech Solutions & Stock Grant Growth

tmobile; Waynesboro (VA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Medical, dental and vision insurance

Flexible spending account

Stock grants

Mobile service discounts

Home internet discounts

Commuter and transit programs

Pet insurance

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in a fast-paced retail setting, showcasing technology and service options. You will help customers understand networks, plans, and devices while building product knowledge and strong service skills.

The role emphasizes customer interaction, digital tool usage, and collaboration with teams to deliver a smooth shopping experience. Training will be provided, along with opportunities for incentives and growth.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months customer service and/or sales experience in a Retail environment preferred.
• Strong communication, problem solving, and teamwork skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in a fast-paced retail setting, showcasing technology and service options. You will help customers understand networks, plans, and devices while building product knowledge and strong service skills.

The role emphasizes customer interaction, digital tool usage, and collaboration with teams to deliver a smooth shopping experience. Training will be provided, along with opportunities for incentives and growth.