Mobile Expert: Tech Sales & Customer Growth

T-MOBILE USA, Inc.; Walla Walla (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Benefits package including health, 401

Job summary

T-Mobile USA, Inc. is looking for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge and demonstrate solutions to help customers shop confidently and make informed decisions. You will develop skills in customer interaction, digital tools usage, and service plan recommendations while delivering a positive, seamless shopping experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is looking for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will build product knowledge and demonstrate solutions to help customers shop confidently and make informed decisions. You will develop skills in customer interaction, digital tools usage, and service plan recommendations while delivering a positive, seamless shopping experience.