Mobile Expert: Tech Sales & Stock Grants Growth

T-MOBILE USA, Inc.; Buffalo (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Holiday pay

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers along their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction, knowledge proficiency, and contribution to a positive shopping experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Excellent communication and problem-solving abilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers along their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction, knowledge proficiency, and contribution to a positive shopping experience.