Mobile Expert: Tech Sales & Growth with Stock Grants

T-MOBILE USA, Inc.; South Cleveland (TN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Family Benefits

Tuition Assistance

Disability Insurance

Life Insurance

Transit Benefits

Discounts

Job summary

T-Mobile USA, Inc. is hiring for a Customer Associate to engage customers and guide their technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and support customers along their shopping journey.

The role emphasizes customer interaction, digital tools usage, and service plan recommendations, measuring success by customer satisfaction and product proficiency.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience (retail) preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech solutions.
• Use digital tools to explain network coverage and plan features.
• Complete training to learn retail processes and wireless technology updates.
• Collaborate across channels to ensure a seamless customer experience.
• Perform other duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Customer Associate to engage customers and guide their technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and support customers along their shopping journey.

The role emphasizes customer interaction, digital tools usage, and service plan recommendations, measuring success by customer satisfaction and product proficiency.