Mobile Expert: Tech Solutions & Customer Experience

T-MOBILE USA, Inc.; Montrose (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grants

401(k) plan

Paid time off

Employee discounts

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced environment.

You will develop product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, using digital tools and training resources.

The role offers competitive base pay with training pay and opportunities for annual incentives, stock grants, and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service and/or sales experience in a Retail environment preferred.
• Strong communication, problem-solving, and customer service skills.
• Ability to engage customers and work well with teams.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced environment.

You will develop product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, using digital tools and training resources.

The role offers competitive base pay with training pay and opportunities for annual incentives, stock grants, and comprehensive benefits.