Mobile Expert: Tech-Savvy Retail Sales & Service

T-MOBILE USA, Inc.; Oakland (CA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to engage customers in a fast-paced retail setting and help them choose technology and service solutions.

You will build product knowledge, demonstrate features using digital tools, and guide customers along their shopping journey. The role emphasizes communication, problem solving, and teamwork, with on-the-job training, competitive pay, and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Assist with other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to engage customers in a fast-paced retail setting and help them choose technology and service solutions.

You will build product knowledge, demonstrate features using digital tools, and guide customers along their shopping journey. The role emphasizes communication, problem solving, and teamwork, with on-the-job training, competitive pay, and comprehensive benefits.