Mobile Expert: Growth, Stock Grants & Benefits

T-MOBILE USA, Inc.; Chambersburg (Franklin County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) retirement plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail setting, building product knowledge, demonstrating features, and guiding shoppers through service plans.

You will use digital tools, complete training, and work with teammates to ensure a seamless experience and high customer satisfaction. Strong communication and problem-solving skills are essential.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Tools

Digital tools

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail setting, building product knowledge, demonstrating features, and guiding shoppers through service plans.

You will use digital tools, complete training, and work with teammates to ensure a seamless experience and high customer satisfaction. Strong communication and problem-solving skills are essential.