Mobile Expert: Tech Solutions & Customer Delight

tmobile; South Gate (CA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction, digital tool usage, and service plan recommendations. The role emphasizes customer satisfaction and teamwork, with on-the-job training and opportunities for growth,

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction, digital tool usage, and service plan recommendations. The role emphasizes customer satisfaction and teamwork, with on-the-job training and opportunities for growth,