Mobile Expert - Tech Sales & Customer Solutions

T-Mobile; Burbank (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Money Coaches

Job summary

T-Mobile is hiring for a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, demonstrate technology and service options, and guide shoppers through the journey from curiosity to purchase.

The role emphasizes customer interaction, digital tool usage, and knowledge of wireless plans. Training is provided, with opportunities to grow within the team and contribute to a high-energy, customer-focused culture.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+ years

Authorized to work in US

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile is hiring for a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, demonstrate technology and service options, and guide shoppers through the journey from curiosity to purchase.

The role emphasizes customer interaction, digital tool usage, and knowledge of wireless plans. Training is provided, with opportunities to grow within the team and contribute to a high-energy, customer-focused culture.