Mobile Expert: Tech Sales & Customer Experience

T-Mobile US Inc.; Panama City (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off & holidays

Medical, dental & vision insurance

Job summary

T-Mobile US, Inc. is hiring for a retail-focused role in a fast-paced environment.

You will engage customers, demonstrate technology and service plans, and guide them through their shopping journey with strong product knowledge and digital tool usage. Responsibilities include building customer relationships, completing training on retail processes and wireless technology, and collaborating across channels to ensure a seamless experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Familiarity with digital tools and product knowledge is beneficial.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Other duties/projects as assigned by management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service/sales experience (Retail)

Job description

T-Mobile US, Inc. is hiring for a retail-focused role in a fast-paced environment.

You will engage customers, demonstrate technology and service plans, and guide them through their shopping journey with strong product knowledge and digital tool usage. Responsibilities include building customer relationships, completing training on retail processes and wireless technology, and collaborating across channels to ensure a seamless experience.