Mobile Expert: Tech Sales & Customer Care

T-Mobile US Inc.; Town of Webster (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Paid Holidays

Parental Leave

Tuition Assistance

Health Insurance

Dental Insurance

Vision Insurance

Job summary

T-Mobile is hiring to support retail operations by engaging customers and guiding them through their technology and service needs. The role emphasizes building product knowledge and using digital tools to demonstrate plans and features in a fast-paced store environment.

Successful candidates will develop customer interaction skills, service-plan recommendations, and a strong understanding of wireless technology.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service/sales experience in retail preferred.
• Must be 18+ and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Change Agility

Problem Solving

Age requirement 18+

Authorized to work in US

Education

High School Diploma or GED

Job description

T-Mobile is hiring to support retail operations by engaging customers and guiding them through their technology and service needs. The role emphasizes building product knowledge and using digital tools to demonstrate plans and features in a fast-paced store environment.

Successful candidates will develop customer interaction skills, service-plan recommendations, and a strong understanding of wireless technology.