Mobile Expert - Tech Sales & Customer Care (Stock & Growth)

T-Mobile; Pawtucket (RI); Sur place; USD 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Résumé du poste

T-Mobile is hiring for a Retail Associate to engage customers, demonstrate technology and service solutions, and guide shoppers through their buying journey. You will develop product knowledge and use digital tools to educate customers on plans and devices.

The role emphasizes communication, problem solving, and delivering a positive customer experience in a fast-paced environment. Training is provided and performance impacts earnings and career growth.

Qualifications

• High School Diploma or GED is required.
• Retail experience is preferred (customer service and sales).
• Strong communication and problem-solving abilities are essential.

Responsabilités

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Connaissances

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Formation

High School Diploma/GED

Description du poste

T-Mobile is hiring for a Retail Associate to engage customers, demonstrate technology and service solutions, and guide shoppers through their buying journey. You will develop product knowledge and use digital tools to educate customers on plans and devices.

The role emphasizes communication, problem solving, and delivering a positive customer experience in a fast-paced environment. Training is provided and performance impacts earnings and career growth.