Mobile Expert: Tech Solutions & Customer Care

T-Mobile; Jamestown (ND); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Medical, dental and vision insurance

Discounts

Job summary

T-Mobile is hiring a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, demonstrate technology solutions, and guide service plan recommendations while building product knowledge and using digital tools.

You will develop customer-service and sales skills, complete required training, and collaborate with teams to deliver a seamless shopping experience. Equal opportunity employer.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, demonstrate technology solutions, and guide service plan recommendations while building product knowledge and using digital tools.

You will develop customer-service and sales skills, complete required training, and collaborate with teams to deliver a seamless shopping experience. Equal opportunity employer.