Mobile Expert: Tech Support & Solutions

T-Mobile; Rocky Mount (VA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Medical, dental and vision insurance

401(k)

Paid time off and holidays

Stock incentive program

Job summary

T-Mobile is seeking a Mobile Associate to engage customers and guide them through technology and service solutions in a fast-paced retail setting.

The role emphasizes building product knowledge, using digital tools, and providing a high level of customer service to drive loyalty and sales performance. Training is provided, with opportunities for growth and stock benefits for eligible employees.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech and service solutions.
• Utilize digital tools to explain network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless tech innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers and guide them through technology and service solutions in a fast-paced retail setting.

The role emphasizes building product knowledge, using digital tools, and providing a high level of customer service to drive loyalty and sales performance. Training is provided, with opportunities for growth and stock benefits for eligible employees.